Terms and Conditions

This document establishes the general framework of collaboration between S.C. Better Brands United S.R.L. (“Better Brands” / “Provider”) and its clients (“Client”).

The purpose of these Terms and Conditions is to create a professional, transparent, and predictable relationship for both parties.

By accepting a commercial offer, signing a contract, or paying an invoice, the Client confirms acceptance of this document.

1. Company Information

S.C. Better Brands United S.R.L.
Fiscal Code: RO 36146865
Trade Registry No.: J2016000590108
Email: contact@betterbrands.ro

2. Services Provided

Better Brands provides services in:

  • Branding and visual identity

  • Graphic design

  • Web design and website development

  • Online stores

  • Website administration and maintenance

  • Website audit

  • SEO

  • Google Ads promotion

In addition to the services listed, Better Brands may provide other related or complementary services in digital marketing and online development, as specified in an individual offer.

Descriptions of services on the website are for informational purposes only. The exact scope of each project is determined through a customized offer.

3. Contract Formation

Collaboration begins when:

  • a written contract is signed,

  • the offer is accepted in writing, or

  • the requested advance payment is made.

4. Pricing and Payment

Prices are expressed in RON or EUR and may include VAT.

The Provider may request an advance between 30% and 100%.

Invoices must be paid within the term specified on the document.

In case of late payment, penalties of 0.1% per day may apply to the outstanding amount.

5. Suspension of Services for Non-Payment

In the event that invoices are not paid within 15 days of the due date, Better Brands may temporarily suspend active services, including:

  • website access

  • technical administration

  • advertising campaigns

  • SEO services

Reactivation occurs after full payment of the outstanding amounts.

This measure is administrative in nature and does not automatically constitute termination of the collaboration.

6. Delivery, Revisions, and Tacit Acceptance

Delivery timelines are estimates and depend on timely provision of materials and feedback from the Client.

The number of included revisions is specified in the commercial offer. In the absence of an explicit mention, a maximum of 2 rounds of revisions per main deliverable is considered included.

Additional modification requests may be treated as extra work and billed separately.

After delivery, the Client has 5 business days to provide feedback.

If no response is received within this period, the delivery is considered tacitly accepted.

7. Intellectual Property

Ownership rights to the created materials transfer to the Client only after full payment of invoices.

Until full payment, all materials remain the property of Better Brands.

The Provider retains the right to use methodology, know-how, and conceptual structures developed in other projects.

The Client guarantees that they own the rights to materials provided and releases the Provider from any liability regarding third-party rights violations.

8. Use of Materials for Promotional Purposes

The Client grants Better Brands a non-exclusive, unlimited, worldwide, and indefinite right to use for promotional purposes:

  • created visual elements

  • screenshots

  • video materials

  • project descriptions

  • reviews from communication

  • performance indicators (traffic, conversions, campaign results, etc.), without disclosing sensitive information

The materials may be used on the website, on social media, in commercial presentations, and in case studies.

Any restrictions must be notified in writing before the start of the project.

9. SEO and Google Ads Services

Better Brands makes all professional efforts to optimize performance, however, it cannot guarantee:

  • fixed positions in search engines

  • a minimum volume of traffic

  • a specific level of sales

Performance depends on external factors such as competition, budget, platform algorithms, and market conditions.

10. Hosting, Backups, and Technical Responsibility

If hosting is provided by Better Brands or through its services, backups are performed according to the contracted package.

If hosting is managed by third parties or directly by the Client, responsibility for:

  • backups

  • server security

  • uptime

  • infrastructure updates

lies with the hosting provider or the Client.

Better Brands cannot be held responsible for data loss or downtime caused by third-party providers.

11. Project Archiving

Better Brands may archive project materials and files 1 month after project completion.

After this period, the Provider does not guarantee preservation of source files or intermediate versions.

The Client is responsible for downloading and storing the final delivered materials.

12. Updating Subscription Prices

For recurring services, Better Brands reserves the right to update rates, notifying the Client at least 30 days in advance.

Continued use of services after this period constitutes acceptance of the new rates.

13. Unilateral Termination for Abusive Behavior

Better Brands may unilaterally terminate collaboration in cases of:

  • Abusive or offensive behavior
  • Illegal requests
  • Repeated pressure for deliveries outside the contractual agreement

Payments made for services already rendered are non-refundable.

14. Limitation of Liability

The total liability of Better Brands is limited to the value of the service provided and paid for.

The Provider is not responsible for indirect losses, lost profits, or reputational damages.

15. Confidentiality

Both parties are obliged to maintain the confidentiality of sensitive information.

Personal data is processed according to the Privacy Policy published on the websit

16. Governing Law

This document is governed by Romanian law.

Any disputes will first be resolved amicably; if unsuccessful, they will be settled by competent courts in Romania.